Oct 28, 2010

Smartbro Sucks!

Finally, I got smartbro disconnected. Now, let's try PLDT  myDSL. We managed to get a connection after 3 days of request. So far the service is good. Hope it'll last before the lock-in period. We already have a phone line so we decided to just apply for plan 1,299 with has 768Kbps top connection.

I'll Keep you updated with their service. =))

Oct 10, 2010

Smartbro error=1033

Its been almost a month now since i started calling the smartbro tech and until now they can't do anything to fix our connection problem. I even gone it wireless center but still no luck. SMART CUSTOMER SERVICE IS THE WORST!

I tried to call again this morning because I just want to know the "error=1033" that has been showing up in my browser whenever I try to open it. I've checked security settings and my ip and I know its a good IP. Tried rebooting the pc and shareit but it doesn't work. Thought asking the agent about the error is a good idea. However, I spent several minutes again on the phone just to get an answer for this error=1033. I was so frustrated that I had to ask for a supervisor but instead of the supervisor to me during the call, I was asked to wait for they're call. WTH!!! Is this how you deal with your customers?

I don't trust them anymore because I was already dealing with
their broken commitments for many weeks now.

Anyway after spending more or less 20 minutes on the phone I finally
got the answer, "error=1033" indicates that there is an ongoing
maintenace. I am not sure if this is just on a base station or
nationwide. The weird thing is, I can do ping without any lost.
I am not sure not if what they said is true or just reasoned out. AGAIN! For all the people reading this. I DO NOT RECOMMEND SMARTBRO!

**thanks for the connection problem I got time to create such
post again. too bad need to wait to put it online.

Oct 4, 2010

Cosplay Mania SMX

Finally, I was able to attend the Cosplay Mania which was held in SMX. It was a two day event of fun and exitement. Most of cosplayers joined this event to show off their fantastic costumes and attitude. Some of the characters were unfamiliar but most of them were on my expected list. :) Here are some pictures.. ENJOY!!

Oct 3, 2010

SmartBro Share it SUCKS!

I just to share my experience with smartbro.. I've been encountering problem since we change our service from canopy to share it.. from slow to intermittent connection but we managed to find resolution for this.. But lately, this problem became a pain in the *** up to the point that we need to get in touch to the customer support. I really thought this was a great idea cause they will be able to determine the cause of the issue. Unfortunately, I spent several minutes on the phone with a CSR and ended the call with unsolved issue. This became a routine for me (calling them every night just to follow up my report) for the past half month. I've talked to several agent and supervisors as well but every call I made just ended up with a very disappointing feeling.

Here are some problems with their service.
1. Base station bandwidth.. They don't upgrade the this but keep on adding customers.
2. They don't send out tech to check the customer's premise. They keep on saying they will check it on the base station and if its ok it could be on the network so they need to escalate the concern to the network support group and they will tell you to observe the connection within 24 hrs again and again and again..
3. They don't know how to commit. Even the supervisors ( Walter and Phil) I spoke to told me that they will give us update regarding our issue.However, they did not..

These are my personal experiences with the service that's why I DO NOT RECOMMEND SMARTBRO This is the worst service that we had and now we're ready to drop this service. BTW, the lock on period of the service is 24 months. And there is an early termination fee if you decided to stop the service. So if you really want to apply, think twice. YOU HAVE BEEN WARNED!!